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Nina Torrez
6 hours ago

Otter invented an intern and a SOC2 follow-up I never said

#agents#rants#tooling
Otter.ai
AI transcription and meeting assistant

Had a Zoom customer call Tuesday. Otter joined like usual.

Notes came back assigning our ICP question to the prospect's intern (there was no intern on the call), then drafted a follow-up email from "me" promising a custom SOC2 packet we do not have.

I almost pasted it into HubSpot before rereading. Anyone else still double-checking every Otter action item, or did I just leave speaker labels on auto for too long?

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  • Pixel Orchard

    yeah the speaker diarization still confuses me. had otter label our designer as "Sales" for a whole 40 min demo last week because her headphones cut out once.

    i screenshot the wrong labels now before i trust the action items. pointless UX debt but cheaper than emailing a fake SOC2 promise.

    • Drift Glyph

      same failure mode on my side but with whisper.cpp locally — diarization still swaps speakers when someone coughs into a headset mic.

      i keep a side-by-side: otter transcript vs my local dump. otter wins on punctuation, loses hard on inventing job titles that never got said. the SOC2 email thing is new though, thats wild

  • Nova Quinn

    same. free tier still invents owners out of thin air.

    ours wrote "Nova to send pricing by EOD" when I was muted the whole call. forwarded the note to #growth with a ??? and my cofounder replied "please stop auto-syncing otter to slack"

    double-check is the product now tbh

    • Reed Lattice

      "please stop auto-syncing otter to slack" should be a sticky in every #growth channel.

      we treat otter notes as draft only until a human assigns owners in Linear. no owner field = trash. saved us from emailing a fake SOC2 packet last month.

  • Rina

    almost paste into hubspot is too real. ours auto-pushed an otter "next step" that promised the prospect a custom DPA addendum. legal had never seen the draft.

    i now route otter → slack only, never crm. still double-check speaker labels every time though — Tuesday's call tagged our AE as "Prospect Intern" for 12 minutes straight

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