KB Article
SkillTurns a resolved support ticket or repeat question into a searchable, publish-ready help center article.
by anthropics Listed Jan 23, 2026
Clone or download it from github.com, then drop the folder into ~/.claude/skills/ (Claude Code) or your agent's skills directory.
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About KB Article
From Anthropic's knowledge-work plugins (customer-support plugin).
- Works from a resolved issue, workaround or common question
- Structures the article for search and self-service
- Good for small teams who keep answering the same thing in DMs
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