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Fin

Intercom's AI customer service agent that answers and resolves support conversations across channels

by IntercomAgents & AutomationCustomer Support Listed Mar 14, 2023

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About Fin

Fin is the AI agent from Intercom for customer support.

What it does

  • Answers customer questions from your help center, docs, and past conversations
  • Takes actions through integrations (e.g. order lookups) via configurable procedures
  • Works across chat, email, and other channels, and hands off to humans when needed
  • Can run on top of Intercom or alongside other help desks such as Zendesk and Salesforce

Priced per resolution, so you pay when Fin actually closes a conversation.

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