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Decagon
AI agents for enterprise customer service across chat, email, and voice
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About Decagon
Decagon builds conversational AI agents that resolve customer support requests for large companies.
What it does
- Agents that answer questions and take actions in your systems (refunds, account changes, etc.)
- Agent behavior defined with natural-language operating procedures
- Works across chat, email, and voice channels
- Analytics and QA tooling to review conversations and improve the agent
Sold to enterprise support teams looking to automate a large share of tickets.
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