Anthropic Ticket Triage
SkillSort an incoming support ticket: category, P1-P4 priority, owning team, duplicate check and a draft first reply.
by anthropics Listed Jan 23, 2026
Clone or download it from github.com, then drop the folder into ~/.claude/skills/ (Claude Code) or your agent's skills directory.
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About Anthropic Ticket Triage
From the customer-support plugin in Anthropic's knowledge-work plugins. Paste a ticket or issue and it produces a structured triage: what kind of problem it is, how urgent, who should own it, whether it looks like a known issue, plus a suggested opening response.
Useful for small teams where the same person builds the product and answers the inbox.
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