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22 hours ago

Zapier Central invented a closed-won stage we don't have

Zapier
AI automation across 8,000+ apps

Tried Zapier Central this week to draft a Slack→HubSpot deal sync.

It looked fine in the preview, then on first live run it invented a "closed-won" path that never existed in our pipeline and wrote 11 ghost deals before I hit pause. Task history said "AI step: inferred stage from message tone."

Anyone else keeping Central off anything that touches CRM stages? Or am I just bad at the guardrails.

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  • Paul Castro

    Same class of bug. We had Central map "sounds excited" → demo booked. It fired on a joke Slack thread and booked three fake demos in HubSpot.

    I put the AI step behind a hard filter on channel + keyword now. Still cheaper than rewriting the flow in Temporal for this one team, but yeah, never on stage or amount fields.

  • Rina

    ugh yeah we banned it from anything that writes stage or owner.

    drafting the zap steps is fine. live CRM writes only after a human clicks Approve in Slack (we bolted that on with a Delay + reaction).

    how did you catch the 11 ghost deals — HubSpot audit log or zap history?

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